FAQS

Questions about your Mass. Lottery Red Carpet VIP Club Player Account

Q: How do I update personal information that I submitted when I registered for the Red Carpet VIP Club?: A: Log into the Red Carpet VIP Club and click on My Account to make changes to your personal information. Click the Submit button when you are finished. Do not create another account. Having more than one account is a violation of the Red Carpet VIP Club Terms of Service and you may be removed from the membership.
Q: Can I change the email address that I use to log in?: A: Yes. Log in using the email address and password that you registered when you joined the VIP Club. Then go to My Account and change the email address where indicated. Click the Submit button when you are finished.
Q: What should I do if I can't remember my password?: A: Request your Mass. Lottery Red Carpet VIP player password.
Q: What should I do if I encounter a problem with the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings from the Massachusetts Lottery website?: A: Click on Feedback to submit your question or problem. We will assist you with a return email. The more details you can provide, the better chance we will have of quickly resolving an issue.

Questions about Entries and Tickets

Q: Which instant tickets are eligible for the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings?: A: Any non-winning BILLION DOLLAR EXTRAVAGANZA (Game Number 0387) instant ticket that you purchase during the sales period of the game is eligible. One ticket is required per entry.
Q: How do I enter my non-winning BILLION DOLLAR EXTRAVAGANZA (Game Number 0387) instant tickets?: A: Create a Red Carpet VIP Club player account if you don’t have one already, then log in with the email address and password that you used to register. Once logged in, click on the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings link and then click on Submit Entry to enter your non-winning BILLION DOLLAR EXTRAVAGANZA (Game Number 0387) instant tickets per the entry instructions.
Q: Can I scan my tickets in the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings using my mobile device?: A: Players will be able to scan their qualified instant tickets using a camera phone as an alternative to manually entering the ticket number into the system. To scan their tickets, players will have to download the new MA Lottery 2nd Chance app. For Apple and Google, the mobile application supports current operating system versions minus 2. All supported devices must have auto-focus and a camera with at least 5 mega pixels, but 8 mega pixels are preferable for ticket scanning to function properly. To download this free app to your mobile device, just visit the iTunes App Store or Android Google Play Store and install the MA Lottery 2nd Chance app. Ticket Scanning Instructions

Q: Can I enter the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings more than one time?: A: Yes, you may enter a drawing as many times as you wish. Each entry requires the submission of a non-winning BILLION DOLLAR EXTRAVAGANZA (Game Number 0387) instant ticket that has not yet been submitted.
Q: How can I be sure that my internet entry has been submitted?: A: When you submit an eligible non-winning BILLION DOLLAR EXTRAVAGANZA (Game Number 0387) instant ticket, A record of it will appear on your My Entries page. You can also view your entries in the MA Lottery 2nd Chance app by clicking on My Account > Ticket History. If the entry is recorded there, you can be assured it is in the system.
Q:What happens if I submit my entry after the deadline for the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing?: A: Entries received after the final entry deadline will not be eligible for the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing.
Q: What happens to the entries that are not drawn in the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing? Are they retained for future drawings?: A: No. Only entries submitted during the entry period for the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing are eligible for that one drawing.
Q: Can I throw away my tickets after submitting them into the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing?: A: Yes, you may dispose of tickets after verifying that your entry has been submitted.
Q: Can I mail in my entries?: A: No. Entries for the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings must be submitted through the internet or app.
Q: I live out of state. Am I eligible to enter the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings?: A: Yes. However, you must submit your entry from a device located in Massachusetts.

Questions about Winners

Q: What are my chances of winning a prize in the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawings?: A: Your odds of winning are based on the total number of entries that are received for a drawing and the total of your entries.
Q: How will I be notified if I win one of the prizes in the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing?: A: Winners are notified by the Mass. Lottery or its fulfillment agent. Following the verification of winners in each drawing, you can view the winners' names and hometowns on the BILLION DOLLAR EXTRAVAGANZA Second Chance Drawing from the Massachusetts Lottery website by clicking on Drawing Info & Winners.